Anunciado no site Vagas.com.br - major reasons why our people want to work for us: They get rewarded for their efforts They have Dimension Data is simply a great place to work. We are a global leader in the provision and management of specialist IT infrastructure services and solutions. At Dimension Data, we have identified five major reasons why our people want to work for us: They get rewarded for their efforts They have the opportunity to work with brilliant people They form part of a global footprint There are opportunities to grow their careers They are part of the Green technology revolution. Currently we are looking for a Service Desk Analyst to be a part of our global success story. As a leader in providing world-class ICT solutions and services, we pride ourselves in our dedicated service desk team whose job it is to manage the process of resolving service operation faster, more accurately, and less expensively for our clients. As a service desk analyst at Dimension Data, you will be instrumental in restoring normal service operation to our clients as quickly and with as little disruption to their business as possible, and be responsible for handling their requests from the initial stages to its successful completion. What we will expect you to do: We will rely on you to ensure that the logged requests are resolved and the service level agreement promised to the client, is adhered to. You will be required to identify and highlight areas of short-comings in our current processes, and suggest immediate action and recommendations. You will be the key person tasked with interpreting, analysing, tracking and managing requests and update task details accurately in order to keep the client regularly informed. An essential part of the job is to co-ordinate product requests and liaise with the appropriate team members in order to resolve issues. And much more... But most of all, we need you to keep our clients in mind and restore their service operation as fast and as effectively with the highest degree of service quality, as possible. Here?s what we are looking for in candidates for this job: Key requirements: Experience in an Information Technology call centre - let?s say about 2 to 3 years. A technical certification such as ITIL, or a relevant diploma. Good English and Portuguese language skills. Key abilities required: Able to have strong organisational and follow-through skills. Able to prioritise incidents, multi-task and problem-solve, in order to provide telephonic support to our clients. Able to have a positive attitude, with an ability to resolve difficult customer issues. Non-negotiable for us: We need you to act professionally, be detail orientated and client focused at all times in order to maintain our client?s satisfaction and thereby their business. It is important to us that you set a positive example of service and integrity at all times. Finally, we care about our clients, our colleagues and the environment and we want you to do the same. If you thrive in a culture that values partnership and encourages personal growth, and are enthusiastic about keeping our customers satisfied. Then we are the perfect match for you. Speak to us today!
Anunciado no site Wide_Offers - communication and people skills, as you will play a crucial role in our customers’ first in-depth At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We?re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services. Job summary Our Sales team is seeking an experienced sales engineer to join us as a Cloud Solutions Architect. In this position, you will be the front-line catalyst who creates possibilities, solves problems, and establishes working relationships with our customers. You’ll discover and analyze our customers’ business and technical needs, and collaborate with the Sales and technical delivery teams to help customers invest wisely in the most efficient Red Hat cloud and platform solutions to give their systems maximum flexibility, allowing them to run faster and more efficiently. We’ll need you to have excellent communication and people skills, as you will play a crucial role in our customers’ first in-depth experience with Red Hat products and services. You will also need a balance of serious technical expertise, passion for open source, and a thorough understanding of business processes. Primary job responsibilities Develop relationships with strategic accounts to become a trusted advisor for Red Hat products and solutions Help promote the achievement of enterprise fiscal goals Provide pre-sales technical support to our clients, including webinars and technical enablement Support product evaluations and technical proofs of concepts Assist in responding to partner inquiries, including RFPs and RFIs Assist the Engineering, Marketing, and business teams on product information launches Advise and consult with our clients on how to use Red Hat cloud technology Develop repeatable system integrator assets based on Red Hat cloud solutions Required skills Thorough knowledge of and experience with Linux and virtualization, as well as general cloud architectures Ability to take a proactive approach to building technical relationships with our partners Experience with VMWare and Amazon Web Service (AWS) is a plus Experience working with or for system integrators is a plus Excellent English communication skills, both verbal and written; fluency in a second major European language is a significant advantage Experience working with C-level executives Good documentation skills and experience presenting to mid to large sized audiences Effective negotiation and persuasive skills, with an ability to influence decision makers Understanding of industry trends in cloud computing, end user computing, development, or virtualization is preferred Exceptional organizational and planning skills, with an ability to multitask Good interpersonal skills and an ability to work well in a team Experience with Red Hat products and technologies is preferred Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, national origin, ancestry, citizenship, sex, gender, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.